As the only translation service on the web using a robust instant pricing engine, our mission is to be the global leader in business. Our objectives are to provide its customers with the easiest checkout procedure offering the best quality with the lowest budget and best timing and provide its translators with the best platform to work for.

Ceviriofisi’s business model is “direct sales” via web, “cut-out the middleman” to reduce rent and salesman expenses. It also employs “fee in free out business model” where it provides translation services for a fee but offers secure personal repository to its customers for free where they can access and share their authenticated translated documents along with the originals, anytime, anywhere.

Alias provides a generic toll free phone number and a unique identification number milled on products that are widely used by elderly people, children and pets. Those products vary from shopping bags, walking sticks to clothes, bracelets, toys and straps. In fact none of the products are necessary to run the service; but they provide a great additional value for the agencies that run the services locally.

Once the user is registered to Alias the caregiver submits prioritized emergency contact numbers.

When a pedestrian encounters user with a visible alias id who seems lost, s/he can call the toll free number and provide the ID number of the user to the IVR. Then he will be forwarded to the primary emergency contact of the user (if not answered forwarded to the second contact and so on.)

While waiting for a response s/he will be acknowledged about how he should interact with the user through a pre-recorded, generic action plan. When the call is answered, the pedestrian and the emergency contact of the user can then agree on what further steps should be taken.

Bilende has participated in Service Design Conference, Berlin organized by Service Design Network at 13-14 of October 2010. Much of the conference was about academic presentations and business cases brought by client-design ofiice together.  Workshops on service design methods draw attention from professional participants around the world.